Features
One product for every conversation, from the first hello to the paid invoice.
- Shared inboxEvery chat from every number in one place, shared fairly across your team.
- Assignment that is fair
- Notes, tags and quick replies
- Snooze and bulk actions
- Business hours
- Contacts, CRM and dealsContacts with custom fields and segments, plus deal pipelines, tasks and reminders.
- Contacts and custom fields
- Segments and CSV import
- Deal pipelines
- Tasks and reminders
- BroadcastsApproved template messages to a segment, with delivery and read tracking.
- Pick a segment
- Personal details
- Live delivery counts
- Schedule ahead
- Automations and chatbotsVisual flows, chatbot menus and rules that run on their own.
- Chatbot menus
- Rules and branches
- Smart hand-off
- Stops when you reply
- ReportsResponse times, chat volume, team performance and more, with CSV downloads.
- Overview at a glance
- Team leaderboard
- Channels and numbers
- Download as CSV
- AI assistantTranslation, voice-note transcripts, reply drafts, summaries and tag suggestions.
- Auto-translation
- Voice-note transcripts
- Reply drafts
- Summaries and tags
- ChannelsWhatsApp, website chat, Instagram and Messenger in the same inbox.
- Official WhatsApp
- Website chat
- Instagram and Messenger
- One contact, many channels
- Team, roles and routingRoles and permissions, ranks and handoffs, country rules and a space per number.
- Five roles
- Ranks and handoffs
- Country rules
- A space per number
Give your team one inbox today
Start a free trial in minutes, or book a demo and we will show you around.