Terms of Service

1. The agreement

These Terms of Service ("Terms") are an agreement between Dynasty Technologies Pvt. Limited ("we", "us") and the business that creates an account ("you", the "Customer"). They cover the Dynasty Infinity software, websites, and support (together, the "Service").

By creating an account, starting a trial or paying an invoice, you agree to these Terms on behalf of your business. If you do not have authority to bind the business, do not use the Service.

The Privacy Policy, Acceptable Use Policy, Refund and Cancellation Policy, Cookie Policy and, for business customers who process personal data through the Service, the Data Processing Addendum form part of these Terms.

2. The Service

Dynasty Infinity is a team inbox and customer relationship tool. It lets your members answer messages from the WhatsApp Business Platform (provided by Meta), website chat, Instagram and Messenger, and manage contacts, deals, broadcasts, automations and reports.

Features and limits depend on your plan, as shown on the pricing page or agreed in writing. We may improve, change or retire features. If we remove a material feature you pay for, we will tell you in advance and you may cancel and receive a pro-rata refund for the unused prepaid period.

3. WhatsApp, Meta and other platforms

Our fees are for the Service (the software) only. They do not include access to the WhatsApp Business Platform. To use WhatsApp you need your own WhatsApp Business API account with Meta, which you connect to the Service. You must accept and follow Meta's terms and policies, including the WhatsApp Business Messaging Policy and Commerce Policy.

Meta charges for some conversations or messages at its own rates. Those charges are billed to you by Meta, are not part of our fees, and are between you and Meta. Only if we agree in writing to connect WhatsApp and pay Meta on your behalf do that agreement's terms (for example, prepaid credits) apply instead.

Meta, Instagram and other platforms can change, limit or suspend their services, your number's quality rating or your account. We are not responsible for their decisions, and we cannot restore an account they suspend.

Unofficial or linked-device connections: if you connect a messaging account through a method that is not an official business API (for example, a linked device), you do so at your own risk. Such connections may break without notice and may lead the platform to restrict or ban the account. We provide them as-is, without any service commitment, and we are not liable for any loss arising from them.

4. Accounts and members

You are responsible for your members, their roles and everything done under your account. Keep sign-in details secret, use two-factor sign-in where the Service asks for it, and tell us at once if you suspect misuse.

A seat is an active member who can sign in. Viewer members are free up to the number your plan allows.

5. Free trial

We may offer a free trial without a payment card. Trial length, seats, numbers and features are shown at sign-up and may change for new trials. One trial per business; we may refuse or end trials that abuse this offer.

When a trial ends without a paid plan, the account becomes read-only for a short period and is then paused. We keep the data for a limited time after the trial (currently 60 days) so you can return or export it, after which we may delete it.

6. Fees, payment and taxes

Fees are charged per seat for the billing period you choose (monthly or yearly), in Pakistani rupees (PKR) for businesses in Pakistan and in US dollars (USD) elsewhere. Custom plans are priced in a written quote.

We accept the payment methods shown at checkout, which currently include bank transfer and Raast, JazzCash and Easypaisa for PKR, and USDT (TRC-20 or ERC-20) for USD. A payment counts as received when we have confirmed it.

Prices exclude taxes. You pay any sales tax, withholding tax or similar charges that apply, in addition to the fees, except taxes on our income.

Upgrades and added seats apply immediately and are charged pro rata for the rest of the period. Downgrades and fewer seats apply at the next renewal. Renewal invoices are issued before the period ends; if they stay unpaid after the grace period, we may restrict or suspend the account.

7. Your data

You own the messages, contacts and other content you or your customers put into the Service ("Customer Data"). You give us the rights we need to host, process and display Customer Data to provide the Service, as described in the Privacy Policy and the Data Processing Addendum.

You are responsible for having a lawful basis and any consent needed to message your customers, including opt-in for template and broadcast messages, and for honouring opt-out requests.

You can export your data at any time while the account is active, and ask us for a full export when you leave.

8. Acceptable use

You must follow our Acceptable Use Policy. We may suspend members or accounts that break it, put the Service at risk or break the law, with notice where reasonable.

9. Our property

The Service, its software and the Dynasty Infinity name and logo belong to Dynasty Technologies Pvt. Limited or its licensors. These Terms do not give you any rights to them other than to use the Service. Feedback you give us may be used freely.

10. Service levels and disclaimers

We work to keep the Service available, secure and backed up. Unless a written agreement says otherwise, the Service is provided "as is" and "as available", without warranties of any kind to the extent the law allows.

AI features can be wrong. Members must check translations, transcripts, drafts and summaries before relying on them.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential losses, lost profits, revenue or data, or for losses caused by third-party platforms. Our total liability for all claims in any 12 months is limited to the fees you paid us for the Service in those 12 months.

Nothing in these Terms limits liability that cannot be limited by law, such as for fraud.

12. Term, cancellation and suspension

These Terms last while you have an account. You may cancel at any time; the plan stays active until the end of the paid period, as described in the Refund and Cancellation Policy. We may end these Terms for material breach that is not fixed within 14 days of notice, or immediately for serious misuse.

13. Governing law and disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan. The parties will first try to settle any dispute in good faith. If that fails, the courts of Pakistan have exclusive jurisdiction.

14. Changes and contact

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the app. Continuing to use the Service after a change takes effect means you accept it. Questions: support@dynastyinfinity.app. Dynasty Technologies Pvt. Limited, Pakistan.