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Reports
Reports that show how your team is really doing
See first response times, busy hours, chats by channel and number, and how each person performs.
Reports · Overview
First response
2m 14s
Chats
312
Resolved
87%
Chats by hour
9am3pm9pm
Team
- Ayesha Raza118 · 1m 48s
- Bilal Ahmed104 · 2m 10s
- Hina Shah90 · 2m 37s
Overview at a glance
Open chats, waiting chats and response times on one page.
Team leaderboard
Chats handled, replies sent and response time per person.
Channels and numbers
Compare WhatsApp numbers, website chat, Instagram and Messenger.
Download as CSV
Take any report into a spreadsheet (Growth and Custom).
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