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Dynasty Infinity

Product tour

Six short steps through a normal day with Dynasty Infinity. Every view below is interactive.

  1. Step 1

    A chat comes in and finds its owner

    New chats from every number and channel land in one inbox. They are shared out to whoever is free, so nobody waits.

    Inbox · All numbers
    Mine 0Unassigned 0All 2

  2. Step 2

    Your agent replies with a template

    Approved templates with the customer's details filled in. The ticks turn blue when the message is read.

    Sana Malik · WhatsApp
    Is my order shipped yet?
    Yesterday
    The 24-hour window has closed: reply with a template.
    Approved

    Hi Sana, your order #4821 has shipped with TCS. Track it here: tcs.pk/4821

  3. Step 3

    AI helps with language and long chats

    Translate a message, read a voice note as text, summarise the chat and get a draft to edit.

    Mehak Ali · Instagram
    کیا یہ سوٹ نیلے رنگ میں دستیاب ہے؟Is this suit available in blue?
    11:02
    0:07
    11:03
    Type a reply…

  4. Step 4

    The chat becomes a deal

    Create a deal from the chat and move it across your pipeline until it is won.

    Deals · Sales pipeline
    NewRs 180,000
    QualifiedRs 45,000
    ProposalRs 92,000
    WonRs 260,000

    Tip: click a deal to move it to the next stage.

  5. Step 5

    A broadcast brings customers back

    Send an offer to a segment and watch delivery, reads and replies come in.

    Broadcasts · Eid collection launch
    Eid collection launch
    Template eid_offer_2026 · Segment VIP customers · 1,240 recipients
    Sending
    Delivered41%
    512
    Read33%
    405
    Replied6%
    79
    Failed1%
    9
    Opt-outs handled: contacts who replied STOP were skipped automatically.

  6. Step 6

    Automations take the first questions

    A chatbot menu sorts the request and hands it to the right team, day or night.

    Automations · Welcome menu
    1. New chatAny WhatsApp number
    2. Chatbot menuSales · Support · Order status
    3. BranchAnswer is “Sales”
    4. Add taglead
    5. Hand offSales team, shared equally

  7. Step 7

    Reports show how you did

    Response times, chat volume and a team leaderboard, ready for your weekly review.

    Reports · Overview
    First response
    2m 14s
    Chats
    312
    Resolved
    87%
    Chats by hour
    9am3pm9pm
    Team
    1. Ayesha Raza118 · 1m 48s
    2. Bilal Ahmed104 · 2m 10s
    3. Hina Shah90 · 2m 37s

Give your team one inbox today

Start a free trial in minutes, or book a demo and we will show you around.

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